FREQUENTLY ASKED QUESTIONS (FAQ)

Q: What is professional house cleaning?

A: Professional house cleaning is a detailed, room-by-room, top-to-bottom service that helps maintain a healthy, organized, and safe home environment.

Q: Who will clean my home or office?

A: We send trained, insured Maple Maids professionals. We strive to assign the same team for recurring clients; substitutions may occur due to scheduling needs.

Q: Do I need to purchase any cleaning supplies or equipment?

A: No. We provide all standard cleaning supplies and equipment. If you prefer specific products, including eco-friendly options, you may supply them.

Q: How much does house cleaning cost?

A: Pricing varies based on home size, condition, service type, and frequency. First-time and one-time cleanings may cost more due to extra detail required.

Q: Why should I hire a professional cleaner?

A: Professional cleaning saves time, improves health and safety, reduces pests, minimizes fire hazards from clutter, and keeps your home consistently maintained.

Q: How often should I schedule cleaning?

A: Most clients choose weekly or bi-weekly service. We also offer monthly, move-in/out, seasonal, and special-event cleanings.

Q: How is the service performed and with what materials?

A: Teams clean room-by-room using professional-grade, environmentally conscious products and equipment.

Q: Who supplies the cleaning products?

A: Maple Maids supplies all standard materials unless the client requests otherwise.

Q: How long will the cleaning take?

A:
Apartments: up to 2 hours
Houses: up to 3 hours
Time may vary based on condition and scope.

Q: What is included in a standard cleaning?

A: Dusting, vacuuming, mopping, kitchen and bathroom sanitation, mirrors, fixtures, and general straightening.

Q: What is NOT included in standard cleaning?

A: Walls, ceilings, exterior windows, carpet shampooing, laundry, dishwashing, organization, blinds, patios, balconies, and permanent stain removal (available at extra cost).

Q: Does my home need to meet certain safety conditions before cleaning?

A: Yes. We do not service homes with active infestations, biohazards, excessive clutter/hoarding, or unsafe environments. These require specialized remediation.

Q: Do I need to be home during the cleaning?

A: No. Secure access instructions are required. Lock-out/no-access fees may apply.

Q: How should I prepare for my cleaning?

A: Reduce clutter, secure valuables, provide access instructions, and ensure water and electricity are available.

Q: What happens if my cleaning falls on a holiday?

A: Your service will be rescheduled to the next business day.

Q: What if a cleaner is injured on my property?

A: All Maple Maids staff are covered by Workers’ Compensation insurance.

Q: What if I need to change or cancel my appointment?

A: 24 hours’ notice is required. Late cancellations incur a $55 fee. No-access visits are charged in full.

Q: How do I pay for my cleaning?

A: Payment is due on the day of service. We accept Credit/Debit Cards, Zelle, Cash, and Checks.

Q: How will I know when to expect my cleaning?

A: You will receive scheduling confirmation and optional reminders. Times are approximate except for first-time guaranteed appointments.

Q: What if something is damaged during service?

A: Report within 24 hours. We will repair or compensate based on actual cash value and policy limits.

Q: How many cleaners will come to my home?

A: Typically 2, but team size may vary based on job requirements.

Q: Do you provide references?

A: Commercial references are available upon request.

Q: What products do you use?

A: Professional, environmentally responsible products with MSDS available.

Q: What if I am not satisfied with my cleaning?

A: Contact us within 24 hours and we will return to re-clean the affected areas.

Q: What is your availability?

A: Monday–Saturday, 9:30 AM–5:30 PM. Arrival windows apply.

Q: Can I give you a key?

A: Yes. Keys are securely coded and stored. Lost keys are covered under our insurance.

Q: Do you clean homes with pets?

A: Yes. We love pets. Heavy pet hair may require an additional fee.

Q: Is your company insured and registered?

A: Yes. Maple Maids is fully licensed, insured, bonded, and Workers’ Comp covered.

Q: How do I book a service?

A: Book online or call:
VA: 703-637-8048 | MD: 240-293-7176 | DC: 202-449-6092